> Home / Resources / Creating a My Child Care Account
Creating a My Child Care Account
MAY 25, 2022
The My Child Care Account is a secure way for families to manage their Childcare Fee Subsidy using a smartphone, tablet, or personal computer. Families can use this portal to upload relevant documents, keep track of appointments, and communicate with a caseworker from Toronto Children’s Services.
Click here to watch the short video to learn the benefits of having a My Child Care Account.
Create a My Child Care account after you have applied for a child care fee subsidy. It will help you to prepare for your fee subsidy eligibility meeting by having all necessary documents in one place.
You can create an account in two ways. You can click here and follow the prompts to create your own account OR you can call 416-392-5437 on Monday-Friday between 8:30 a.m. – 5 p.m for assistance from a caseworker to set up your account over the phone.
Once you create your account, you can use your client file number and access code to activate it. (Note that it expires after 24 hours.) If you don’t receive your access code by email, call 416-392-5437 and select Option 4.
Once you have activated your account, you can upload relevant documents such as:
Proof of address
A school letter for both parents, if applicable (to show enrollment)
Identification for parent/guardian
Identification for child
Income *Annual Canada Child Tax Benefit (CCTB), Notice of Assessment (for both parents), or Ontario Works or ODSP (if applicable)
Click here to learn how to upload the above documents to your account.
Note: For some individuals, an Extra Support Needs Form or letter of support can be uploaded. Your caseworker at Toronto Children’s Services will help assess the client’s file and let you know if these are needed.
Call 416-392-5437 to request the most up to date Extra Support Needs Form.
Once all of your documents have been submitted to your My Child Care Account, please call 416-392-5437 and select Option 2 and a Toronto Children’s Services caseworker will walk you through next steps of the process.The caseworker will provide further direction on the status of your fee subsidy application and can also assist you in joining waitlists for childcare centers that you may be interested in.
There are many functions available when you join a meeting on Microsoft Teams. These include buttons to: mute your voice turn on and off your camera join via web browser, desktop app…